Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag an issue with a site we cover? This page explains the best way to reach us and what we can (and can't) help with.
How to Reach Us
The quickest way to contact the team is by email at [email protected]. We read every message and try to respond within a reasonable timeframe, though it may take a few days during busier periods. Please include as much detail as possible — the name of the casino, the date, and a clear description of your question or issue — so we can look into it properly.
What We Can Help With
- Corrections or updates to information in our reviews (bonus terms, licensing details, supported coins, and similar factual points)
- Feedback on a casino you've used, whether positive or negative
- General questions about how crypto casinos work, including deposits, withdrawals, and wallet basics
- Suggestions for sites or topics you'd like us to cover
- Reports of broken links or outdated bonus offers on the site
What We Can't Help With
We're an independent research and comparison site, not a casino operator. That means we can't process deposits or withdrawals, resolve account disputes, verify your identity, or access your funds on any listed site. If you have an issue with your account, balance, or a withdrawal, you'll need to contact that casino's own customer support team directly — most of the operators listed on Bitcoin Casinos offer live chat or email support for exactly this purpose.
We also can't provide financial, legal, or tax advice. If you have questions about how gambling winnings or crypto gains are taxed in your state, a qualified tax professional is the right person to ask.
Reporting a Problem With a Listed Site
If you believe a casino featured on this site is behaving unfairly — delayed payouts, unclear bonus terms, or misleading claims — let us know. We factor genuine, verifiable reader reports into how we review and rank operators over time. It helps to include screenshots or transaction references where you can, though we can't act as a mediator or guarantee any outcome on your behalf.
Before You Get in Touch
A few things are worth checking first, since they cover most common questions:
- Our Responsible Gambling page lists tools and support options, including the National Problem Gambling Helpline (1-800-GAMBLER), if you or someone you know needs support around gambling habits
- Our Terms and Conditions page covers how we use and present information on the site
- Our About Us page explains who we are and how we approach reviewing and ranking crypto casinos
A Note on Independence
Bitcoin Casinos may earn a commission when readers sign up through links on this site, but that relationship never decides which sites we rank higher or what we say about them. If you have questions about how a specific review was reached, we're happy to explain our reasoning by email.
Age and Responsible Play
This site and the operators it reviews are intended for adults only — 18 or 21 and over depending on the specific casino and your state's rules. Crypto casinos carry real financial risk, including the risk of losing money and the added volatility of holding crypto itself. If gambling stops being fun or starts to feel like a problem, the National Problem Gambling Helpline (1-800-GAMBLER) is available for confidential support, and our Responsible Gambling page has further tools and information.